Update on payments to overseas Non-Profit Organisations (NPOs) and charities

Dear customers,

As PayPal Pte Ltd does not have a remittance license, we regret to inform you that payments from PayPal users in Singapore to Non-Profit Organisations (NPOs) and charities registered outside of Singapore will be phased out starting from 21 March 2013. PayPal users in Singapore will continue to be able to support locally-registered NPOs and charities.

We would also like to reassure our users in Singapore that they can still use PayPal for faster, safer commercial transactions for purchases of goods and services online and on their mobile devices. For example, you can still shop and pay with any local or overseas merchant that accepts PayPal as well as receive payments related to sales and trading activities from any local or overseas buyer with a PayPal account.

In light of the recent changes in our service to our users in Singapore, we have created this webpage to address concerns and questions you may have. You can also contact our customer support team by logging into your PayPal account and clicking on ‘contact us’ at the bottom of the page.

We sincerely apologise for any inconvenience caused. We thank you for your ongoing support and will continue to enable secure commerce anytime, anywhere and any way.

Sincerely,
The PayPal Team


FAQs

  1. Why are only foreign charities affected and not local charities? 
    As PayPal Pte Ltd does not have a remittance license, payments to charities and non-profit organisations registered outside of Singapore will be phased out from 21 March 2013. We are committed to complying with all applicable laws and regulations in every jurisdiction that we do business in. We sincerely apologise for any inconvenience caused.

  2. When are the changes expected to start and finish?
    Payments to charities and non-profit organisations registered outside Singapore will be phased out starting from 21 March 2013 and will be discontinued from 31 March 2013.

  3. Can you give some examples of locally-registered NPOs and charities that accept PayPal?
    There are hundreds of locally-registered charities in Singapore that accept PayPal on their website. Examples include the Singapore Red Cross Society, the Society for the Physically Disabled, Make a Wish Foundation Singapore, Association of Women for Action and Research (AWARE), Operation Smile, and Habitat for Humanity Singapore. Please check directly with your local NPO or charity if they can accept payments via PayPal.

  4. I’m a Singaporean citizen living in New York. I opened an account at PayPal’s US site and I want to make donations to a US charity. Is that okay?
    Yes. If you are a US PayPal user you will be able to use the PayPal services available to US users.

  5. I’m a Singaporean citizen living in New York. I have a US account and I want to make donations to a Singaporean charity. Is that okay?
    Yes. If you are a US PayPal user, you will be able to use the PayPal services available to US users.

  6. I have a Singapore PayPal account and want to make a donation to a charity in the US. Is that okay?
    PayPal users in Singapore will not be able to make payments to charities or NPOs registered outside of Singapore. We sincerely apologise for any inconvenience caused.

  7. I have a Singapore PayPal account and want to make a donation to a charity in Singapore. Is that okay?
    Yes. If you are a Singapore PayPal user and the charity/NPO’s PayPal account is registered in Singapore, you will be able to make payments to this charity.

  8. When I try to make a donation to a foreign charity, my payment is declined and I get an error message saying “Please try another payment method”. Is there another way to send my donation?
    All payments to charities and NPOs registered outside of Singapore will be phased out starting from 21 March 2013 and will be discontinued from 31 March 2013. We sincerely apologise for any inconvenience caused. You may wish to reach out directly to the Charity/NPO you wish to support to enquire about alternative means to send donations or payments.

  9. I am a charity collecting donations using a Singapore registered PayPal account. Will I be able to receive payments from people outside of Singapore?
    If you are registered as charity/NPO in Singapore, you will still be able to receive payments from PayPal users outside of Singapore who are using a foreign registered PayPal account.

  10. I run an Non-Profit Organisation (NPO)/Charity in Singapore and want to set up a PayPal account to collect donations. Can I still do this?
    Yes, locally-registered NPOs and charities can accept PayPal on their website. Non-profit organisations or charities require pre-approval and are subject to our review. To begin the approval process, register a PayPal account for your organisation and submit the contact details, business URL and a brief business summary to apacdd@paypal.com. PayPal may request that you provide certain documents to prove the authorised status of your NPO/charity and to verify your identity.

    Following the review process, charities and NPOs granted approval to collect payments will then be able to set up a “Pay Now” button on their website in just a few minutes. This involves simply copying and pasting a few lines of HTML onto your site.

  11. Would my current donations in my account be affected?
    Current balances in your PayPal account will not be affected by this change. All future payments to charities and NPOs registered outside of Singapore will be phased out starting from 21 March 2013 and will be discontinued from 31 March 2013. We sincerely apologise for any inconvenience caused.